Terms of Service

These Terms of Service (“Terms”) govern access to and use of the Avila platform and related services (collectively, the “Service”) provided by Bravostar Systems Inc. (“Avila,” “we,” “us,” or “our”). By creating an account, accessing, or using the Service, you agree to these Terms.

If you use Avila on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes both you and the organization.

Avila is an aviation operations platform for scheduling, quoting, crew management, document handling, communications, and related workflows. Features may vary by subscription, organization type, and deployment. We may modify, suspend, or discontinue features with reasonable notice where practicable.

Avila is software tooling — not a certificated air carrier, broker of record, flight crew employer, or regulatory authority. You remain solely responsible for operational decisions, regulatory compliance, and safety of flight.

You agree to:

• Provide accurate account and organization information and keep it current.
• Maintain the confidentiality of credentials and restrict access to authorized users.
• Promptly notify us of unauthorized access or suspected security incidents.
• Use the Service only in compliance with applicable law, regulation, and your organization's policies.

We may suspend or terminate access for violations of these Terms, non-payment, security risk, or as required by law.

“Customer Data” means information you or your users submit to or generate through the Service, including trip records, crew data, passenger information, documents, and communications content.

You retain ownership of Customer Data. You grant Avila a limited license to host, process, transmit, and display Customer Data solely to provide and improve the Service, prevent abuse, and comply with law. You are responsible for obtaining any consents and providing any notices required for the data you upload or process through Avila.

You may not:

• Use the Service for unlawful, fraudulent, or harmful purposes.
• Attempt to gain unauthorized access to systems, accounts, or data.
• Reverse engineer, scrape, or interfere with the Service except as permitted by law.
• Upload malware or content that infringes intellectual property or privacy rights.
• Misrepresent identity, certification, operational control, or regulatory status.

Paid plans, usage-based charges, and trial terms are described in your order form, subscription agreement, or in-product billing settings. Fees are non-refundable except where required by law or expressly stated otherwise. We may change pricing on renewal with advance notice.

Avila and its licensors own the Service, software, branding, documentation, and all related intellectual property, excluding Customer Data. These Terms do not grant you any rights to our trademarks or proprietary materials except as needed to use the Service as intended.

Each party may receive non-public information from the other. The receiving party will use reasonable care to protect such information and use it only for purposes related to the Service, except as required by law or with consent.

The Service may integrate with third-party providers (email, SMS, maps, payments, e-signature, and others). Your use of those services may be subject to separate terms. Avila is not responsible for third-party products or outages outside our reasonable control.

Program description. Avila Account & Trip Notifications is a transactional SMS program operated by BravoStar Systems Inc. (“Avila,” “we,” “us”). The program sends account and trip-related text messages — trip status updates, schedule changes, booking confirmations, document requests, and account alerts — to Avila users who opt in via their account settings at https://avila.aero.

Consent. By opting in, you consent to receive recurring automated transactional text messages from Avila at the mobile number you provide. Consent is not a condition of purchasing any goods or services or of using the Avila platform.

Message frequency and cost. Message frequency varies based on your account and trip activity. Message and data rates may apply. Check with your mobile carrier for details on your plan.

Opting out. Reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to any Avila message to opt out. You will receive a one-time confirmation message, after which no further messages will be sent unless you re-subscribe by replying START or re-enabling SMS notifications in your account settings.

Help. Reply HELP or INFO to any message, email support@avila.aero, or visit https://avila.aero/support.

Carrier disclaimer. Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your mobile carrier and network availability.

Eligibility. You must be at least 18 years old and the account holder or authorized user of the mobile number provided.

Changes. We may modify or terminate the messaging program or these terms at any time; continued participation after changes constitutes acceptance. Material changes will be posted at this URL.

Privacy. Information collected through the messaging program is handled per our Privacy Policy at https://avila.aero/privacy, including our commitment that mobile opt-in data is never shared with third parties or affiliates for marketing purposes.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, AVILA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SUITABLE FOR EVERY OPERATIONAL USE CASE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AVILA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, OR OPERATIONAL DELAYS, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO AVILA FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS ($100) IF NO FEES WERE PAID.

You will defend, indemnify, and hold harmless Avila and its officers, directors, employees, and agents from claims, damages, and expenses (including reasonable attorneys' fees) arising from your Customer Data, your use of the Service, or your violation of these Terms or applicable law.

These Terms remain in effect while you use the Service. Either party may terminate for material breach if the breach is not cured within a reasonable period after notice. Upon termination, your right to access the Service ends. Provisions that by nature should survive (payment obligations, confidentiality, disclaimers, liability limits, and dispute terms) will survive termination.

These Terms are governed by the laws of the State of Delaware, excluding conflict-of-law rules. Disputes will be resolved in the state or federal courts located in Delaware, and each party consents to personal jurisdiction there, except where prohibited by applicable consumer protection law.

We may update these Terms from time to time. We will post the revised Terms on this page and update the “Last updated” date. Continued use after changes become effective constitutes acceptance of the revised Terms.

Bravostar Systems Inc.
Email: hello@avila.aero
Legal: legal@avila.aero